Start with our care team
Most problems — a missing item, a late crate, a wrong charge — are fixed fastest by our care team: care@milqit.in or 1800 210 4455 (every day, 6 AM – 10 PM), or "Report an issue" under Help & support in your account.
Our Grievance Officer
If you're not satisfied with the care team's answer, write to our Grievance Officer. Softmivix PVT LTD appoints them under the Consumer Protection (E-Commerce) Rules, 2020.
- Email: care@milqit.in
- Phone: 1800 210 4455
What happens next
- Include your order number, registered mobile number and what went wrong — photos help but aren't required.
- We acknowledge every complaint within 48 hours and give you a reference to quote.
- We resolve it within one month of receiving it, and tell you what we did and why.
If you're still not satisfied
You can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or approach the consumer commission for your district.